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"To Date, we have exchanged over 20,000 toilets. For performance, you won't find a better toilet than a Caroma toilet. The larger trapway virtually eliminates clogs."
- Michh S. Reed,
Water Conservation Manager, Fort Worth Water Department
"GEF have installed over 2100 Caroma high efficiency toilets, have attained an average water use reduction of 25% and realized a payback of investment in approximately four years... A notable benefit from the Caroma high efficiency toilets used in GEF is a reduction in maintenance costs related to clogged toilets. The customer service from suppliers and representatives is always excellent ."
- Doug Kitlar
Director of Facility Management, GEF Seniors Housing
"I have been working in this trade for over 20 years and have worked with a few different toilet brands and they all continuously clog! I was skeptical when you promised zero clogs. Now I can see you are 100% right and since the install of your 200 toilets over a year ago, we have experienced zero clogged Caroma toilets!"
- Aharon Neiderman
Chief Engineer, Luxe City Center Hotel, LA
"I own Baths By Design in Kelowna BC Canada.
We have been selling Caroma toilets and Fluid faucets for many years.
My staff is confident in promoting these exceptional lines because of the management and sales team at Sustainable Solutions. If any product fails or there are any installation questions we can count on Doug and his team to resolve matters swiftly and professionally. We appreciate our mutually beneficial relationship and look forward to doing business well into the future."
- Ron Gill
Showroom Owner, Baths By Design
"Thank you as well for all the work you did. I appreciate it as always. You guys are easily the best Customer Service team I work with. And we have about 80 different Product Lines and Vendors we deal with (I deal with about 25 of them). All you guys/girls are very knowledgeable on your product and you make my job a helluva lot easier lol. Have a great day and take care."
- Feedback to Customer Service Team Member from
Adam, Showroom Client
"Wonderful customer service experience! Thank you so much for your expertise and professionalism. Very refreshing in this day & age."
- Homeowner, Colorado
5 Start Rating
"You can’t make something better when you find perfection. LD is probably one of the best customer service people I’ve ever worked with. Kudos to your management for having the foresight to put your best on the front line working with customers.
P.S. I ran a manufacturing company with dozens of customer service people."
Customer comment from online customer Service Survey
(CSR Name abbreviated)
5 Start Rating
"Can't get better than what I'm getting now. always get quick response and no delays in shipping. GREAT A-TEAM THANK YOU
Customer comment from online customer Service Survey
"CC" from your company responded via email and answered the
questions I had. CC's response was the quickest response I have ever received from a manufacturer in my 39 years of dealing with manufactures and manufacturer representatives.
Very impressive.
Received by email from happy customer
5 Star Rating
"Hard to improve upon responding so quickly, providing a simple "how to" video and the part number for the needed seal. Thanks so much because you have saved me several hundred in plumbing costs."
Received from online customer service survey
insider tips
Sharing vs Non sharing and why can't CA have it?
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