Frequently Asked Questions

Is there an anti-vandal kit for Caroma toilets?


What is the ADA button kit?


Will the Tasman tank fit onto the Caravelle 270 bowl?


Will the Caravelle tank fit onto the 270 or the 305 bowl?


What is an HET?


Can I use any North American seat on a Caroma toilet bowl?


What is a washdown toilet?


Caroma toilets look good, but I am nervous buying new technology. How do I know that they will really work?


How much water would my family of four save using a Caroma dual flush toilet?


We live in Seattle, WA, where it rains a lot. Why should we care about saving water?


Is it difficult to install a Caroma toilet? It looks different.


What happens if it breaks? Will my plumber know how to fix it?


My Caroma dual flush toilet doesn't seem to be clearing the waste from the bowl as it should. What's wrong?


How do I adjust the water level on a Caravelle tank?


How can using SSI Tapware save me money?

 

Is there an anti-vandal kit for Caroma toilets?
Yes. Caroma toilets are in thousands of commercial buildings around the world and as such have all of the accessories required for those installations. The SSI part number for this kit is 413276. This is a simple line drawing of the product:


Vandal Kit

 

What is the ADA button kit?
ADA ButtonThe ADA button kit is an optional button that is intended to be used in applications, be they commercial or residential, deemed to be used by physically challenged individuals. The standard Caroma buttons would be difficult to depress for an individual with limited use of their fingers. The ADA button kit is a raised button that makes anyone able to easily activate either of the Caroma dual flush buttons. The ADA button kit is SSI part number 405067.

 

Will the Tasman tank fit onto the Caravelle 270 bowl?
No. The Tasman 270 is a ‘stand alone’ toilet. While the Tasman 270 bowl (609169) looks very similar to the standard 270 bowl (609159), the bolt holes will not align. The Tasman 270 bowl will only accommodate the Tasman polypropylene tank (model 800032). If you ever have a concern about a Tasman tank not fitting on to a 270 bowl, please ensure that the correct bowl was shipped.

 

Will the Caravelle tank fit onto the 270 or the 305 bowl?
Yes! The Caravelle tank (629435) as well as the Reflections tank (629530) or the Royale tank (624530) will fit any of the following bowls:
609159 270 Round Front Bowl
609100 270 Elongated Bowl
609177 270 ADA 17” ‘Easy Height’ Round Front Bowl
609120 270 ADA 17” ‘Easy Height’ Elongated Bowl
609151 305 Round Front Bowl
609130 305 Elongated Bowl

 

What is a HET?
HET stands for High Efficiency Toilet; a standard that is quickly replacing the old ULF (Ultra Low Flow – referring to toilets that flush on 6 litres of water). The old ULF standard was established in North America in the 1980’s when U.S. government mandated that manufacturers could use no more than 6 litres per flush.

A HET is any toilet that uses at least 20% less water than a standard 1.6 gallon toilet. In other words, any toilet that flushes on 1.28 gallons per flush or less is considered to be a HET. Many regions and cities are starting to offer rebates for HET toilets based on their superior water saving ability and high performance standards. All Caroma dual flush toilets are approved HET’s.

 

Can I use any North American seat on a Caroma toilet bowl?
Yes. A Caroma 270 or 305 bowl will accommodate a standard North American round front seat and the new Caroma 270 and 305 elongated bowls will accommodate North American elongated bowls. However, a lot of engineering has gone into the design of Caroma toilets, including that of the seat. Caroma seats are not only high quality, extremely attractive seats, but they are designed to ‘position’ people properly over the water spot in the bowl to ensure optimal cleanliness. Also, Caroma includes some extremely popular features such as the ‘quick release’ seat offered on the Caravelle 2000 seat. With the push of a button these seats quickly pop off allowing easier and more effective cleaning. Caroma seats also truly finish off the look of a Caroma toilet, with shapes that completely compliment the size and design of the bowls. Plus, the colour of a Caroma seat will perfectly match the colour of a Caroma toilet suite. So, while the answer is yes, we would recommend the use of Caroma seats on Caroma bowls.

 

What is a washdown toilet?
North American toilets most commonly utilize siphon jet technology. Most of the water in the tank is used to create a vacuum or siphon effect in the trapway of the toilet bowl, which then pulls the waste out after the water. In the past several North American toilets have been subject to clogging because with lower volumes of water used in ULF toilets, the trapways of the bowls had to be reduced to allow the vacuum to be created.

Washdown toilets do not use this flushing mechanism. When flushed, the water is released very quickly from the tank and is released into the bowl through and open rim bowl design. The water very effectively and efficiently pushes the waste out of the bowl, which is then followed by the water. The flush is very fast, and allows for superior movement down the sewage drains, as the water is following the waste. Because washdown toilets do not rely on creating a siphon effect in the trapway, they do not have to be reduced.

Caroma toilets feature a massive 4 inch trapway, virtually eliminating the possibility of clogging!

For an animated view of a washdown, vs. a siphon jet flush, please visit the “Tips and Techniques” of our web site and then click on, “Comparison of Caroma Dual Flush Washdown Technology to Siphon Flush”. Also click on the “Caroma in the News” link for an excellent demonstration of both the products and the effective line carry of a washdown toilet as seen on the Canadian home improvement television program, “Ask Jon Eakes”.

 

Caroma toilets look good, but I am nervous buying new technology. How do I know that they will really work?
This would be an understandable concern if dual flush technology were new, but it isn’t! Caroma pioneered dual flush technology in the early 1980’s, and dual flush is predominantly used in most countries around the world. Caroma originates from Australia, and dual flush has been mandated in Australia and New Zealand since 1992. Caroma is the definitive leader in the world wide dual flush market. It isn’t something that they dabble in. They don’t produce a few dual flush products among a sea of single flush products. It’s all they do! Literally millions of dual flush toilets have been installed and are performing perfectly in homes and commercial buildings all around the world. This is a proven technology. So, while it is relatively new to North America, it is far from a new technology!

 

How much water would my family of four save using a Caroma dual flush toilet?
Of course this depends on the volume of water your current toilets are using, but if your family currently has a 3.5 gallon (13 litre) toilet, you would use approximately 26,000 gallons (96,900 litres) of water per year for the toilet. By converting to a Caroma dual flush 6/3 litre toilet, your family would use only about 7,000 gallons (26,280 litres) of water per year for flushing toilets. That is a savings of over 18,300 gallons (68,000 litres) of water per year!

 

We live in Seattle, WA, where it rains a lot. Why should we care about saving water?
Water conservation is extremely important, even in areas of the world that experience a lot of rain. Here are some reasons why:

• The true ‘cost’ of water involves much more than the actual amount of water an area has! Even if water is abundant, and this is seldom the case any more as even cities famous for their wet climates such as Vancouver and Seattle are facing increasingly severe drought conditions throughout the summer, every drop of water entering your home must be chemically treated. The more water we use, the higher the cost of water filtration and treatment.

• Every drop of water leaving your home must be processed through a waste water management facility. This is an expensive process both economically and environmentally. The less water we use for household purposes, the less dirty water is processed and returned to our oceans.

• Population bases of cities are growing quickly. The more we can reduce our water usage, the more people can be serviced by the existing water infrastructure. Water infrastructure improvements are vastly expensive and completely funded by tax dollars!

 

Is it difficult to install a Caroma toilet? It looks different.
No! It is no more difficult to install a Caroma toilet than any other standard North American toilet. For a complete demonstration, visit the “Tips and Techniques” section of our web site.

For a step by step installation of a Caroma One Piece toilet, visit the Installation Modules section of the Caroma USA website – www.caromausa.com and view the Caravelle One Piece Installation Presentation.

 

What happens if it breaks? Will my plumber know how to fix it?
Well, first off, Caroma toilets very rarely require service, but if they do, we are here to help! SSI is absolutely committed to complete customer service, and as such have put the following measures into place to ensure smooth operation of your Caroma toilet for many years to come:

1. We have a full time customer service agent at the SSI corporate Headquarters who is available to provide assistance from Monday to Friday, 8:00 am to 4:30 PM Pacific Standard Time. Replacement Parts are available both from our corporate headquarters and from our many sales agents located across North America.

2. We have provided answers to commonly asked questions both to our wholesale and retail distribution partners and have them posted on the SSI website for fast and easy referral any time.

3. We have filmed many common services, such as changing a flush valve, changing a fill valve, installing the toilet, checking the height of the water levels, etc. and have them posted on our website for easy referral whenever you may need it.

We are here to make sure that either you or your plumber can handle any problem that may come up. Caroma is the leader in dual flush technology and SSI strengthens and enhances that leadership position with absolute committement to education, training and customer care.

 

My Caroma dual flush toilet doesn’t seem to be clearing the waste from the bowl as it should. What is wrong?
Caroma dual flush products are highly effective, washdown toilets that can be relied upon to clear waste every time. If you are experiencing difficulties, the most common problem is that the water level in the tank has not been set properly.

While it is always important for water levels in toilets to be adjusted properly, it is absolutely crucial with a HET, as they are working on such low volumes of water. The technology is very precise, and if the water level isn’t correct, this has serious impact on the flushing characteristics of the product.

 

How do I adjust the water level on a Caravelle tank?
This is a very simple to do, but more difficult to explain. Please visit our “Tips and Techniques” section for a complete demonstration of the process.

 

How can using SSI Tapware save me money?
SSI Tapware showerheads use cutting edge technology to not only save incredible volumes of water, but also to actually improve the feel of your shower! While saving water in toilets is a no-brainer as it represents no sacrifice to the homeowner, people tend to be hesitant about converting to low flow showerheads. After all, this is completely a question of personal comfort!

SSI Tapware utilizes a patented venturi vacuum breaker that compresses the water droplets and then pushes them out of the showerhead with such force, you virtually can’t tell the difference between a 1.5 GPM SSI showerhead and a standard 2.5 GPM showerhead. In fact, many low pressure areas have installed SSI Tapware not for their water savings, but simply for the increased pressure of water delivered!

Plus, remember, the more water you save in the shower, the lower your gas or electricity bills will be. You have to pay to heat the water in your shower. If you use less, you pay less! One last benefit is that more family members will be able to take showers without the water turning cold!

You can figure out exactly how much money you will save by clicking on the return of investment spreadsheet on the "Water Energy Savings" section of our web site.